Guidelines for a Smooth & Efficient Visit
At Pet Wellness Group, we are committed to providing high-quality care while ensuring an efficient and organized experience for every client. Our hospital policies are designed to help us deliver timely service and the best possible care for your pet.
Appointment Policy
We schedule appointments to give you and your pet dedicated time with our veterinary team. This allows for thorough evaluations and meaningful discussions about your pet’s health.
Appointments are required to minimize wait times and maintain quality care. Walk-ins are typically reserved for emergencies or accommodated based on availability. Sick pets are often seen the same day, though this may involve drop-off care or short wait periods.
Arrival Policy
When you arrive, our team will assist you and guide you to a private exam room as soon as possible to reduce stress for both you and your pet.
If you prefer, you may wait in your vehicle until your room is ready. We also offer curbside services for added convenience, allowing you to continue your day while we care for your pet.
Appointment Policy
We schedule appointments to give you and your pet dedicated time with our veterinary team. This allows for thorough evaluations and meaningful discussions about your pet’s health.
Appointments are required to minimize wait times and maintain quality care. Walk-ins are typically reserved for emergencies or accommodated based on availability. Sick pets are often seen the same day, though this may involve drop-off care or short wait periods.
Arrival Policy
When you arrive, our team will assist you and guide you to a private exam room as soon as possible to reduce stress for both you and your pet.
If you prefer, you may wait in your vehicle until your room is ready. We also offer curbside services for added convenience, allowing you to continue your day while we care for your pet.
Payment Policy
Payment is required at the time services are completed. While we do not offer in-house payment plans, we accept third-party financing options such as CareCredit® for added flexibility.
Prescription Refills
To ensure timely service, we recommend requesting prescription refills in advance by phone or online. Some medications require additional preparation time, so planning ahead helps reduce wait times.
For added convenience, prescriptions may also be available through our online store.
Prescription Diets
We offer a range of prescription diets designed to support pets with specific health conditions. These diets play an important role in managing certain illnesses and are often recommended as part of a comprehensive treatment plan.
Our team at Pet Wellness Group can help you choose the most appropriate diet to meet your pet’s unique needs.
